Our Privacy Policy About Protection and Confidentiality

Privacy Policy

Last Updated: 1 July 2026

This privacy notice for Window Fitters Ltd ('we', 'us', or 'our'), describes how and why we might collect, store, use, and/or share ('process') your information when you use our services ('Services'), such as when you:

• Visit our website or any website of ours that links to this privacy notice
• Engage with us in other related ways, including any sales, marketing, or events

Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at info@windowfitters.uk.

SUMMARY OF KEY POINTS

This summary provides key points from our privacy notice, detailing the data we process, your rights, and how to get in touch.

• What information do we collect?
• How do we process your information?
• What legal bases do we rely on to process your personal information?
• When and with whom do we share your personal information?
• Do we use cookies and other tracking technologies?
• How long do we keep your information?
• How do we keep your information safe?
• Do we collect information from minors?
• What are your privacy rights?
• Controls for Do-Not-Track features
• Do we make updates to this notice?
• How can you contact us about this notice?
• How can you delete the data we collect?

1. WHAT INFORMATION DO WE COLLECT?

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you contact us via email, phone, or contact forms.

The personal information we collect may include names, phone numbers, email addresses, mailing addresses, and billing information. We do not process sensitive personal information.

We automatically collect certain information when you navigate our Website, such as your IP address, browser type, operating system, and how you interact with our pages, primarily through essential and analytics cookies.

2. HOW DO WE PROCESS YOUR INFORMATION?

We process your personal information to deliver, improve, and administer our Services, communicate with you regarding estimates or appointments, prevent fraud, comply with legal obligations, and ensure the safety of our operations.

3. WHAT LEGAL BASES DO WE RELY ON?

We only process your personal information when we have a valid legal reason under the UK GDPR, including:

• Consent: If you have given us clear permission for a specific purpose.
• Contract: When processing is necessary to fulfill a contract (e.g. executing window installations).
• Legal Obligation: To comply with local building regulations and tax laws.
• Legitimate Interests: To maintain security and optimize our business.

4. WHEN AND WITH WHOM DO WE SHARE YOUR DATA?

We do not sell your personal data. We may share your data with trusted third-party contractors and vendors who perform services on our behalf (such as database administrators, and analytical services like Google Analytics) under strict confidentiality agreements. We may also share data during business transfers or to comply with law enforcement.

5. COOKIES AND TRACKING TECHNOLOGIES

We use cookies to enhance your browsing experience, analyze traffic, and ensure site performance. You can manage your preferences through our Cookie Consent Manager or your web browser settings. For detailed information, please read our Cookie Policy.

6. DATA RETENTION

We keep your personal information only for as long as necessary to fulfill the purposes outlined in this notice, or as required by law (such as tax compliance and window warranties, which are active for up to 10 years).

7. DATA SECURITY

We implement appropriate technical and organizational security measures to protect your personal data. However, please remember that no transmission over the internet can be guaranteed 100% secure.

8. MINORS

We do not knowingly solicit or collect data from children under 18 years of age. If we learn we have collected data from minors, we will deactivate the account and delete the information immediately.

9. YOUR PRIVACY RIGHTS

Under UK data protection laws, you have specific rights, including the right to request access to and a copy of your personal data, request correction or erasure, restrict processing, or withdraw consent. You can exercise these rights by emailing us.

10. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers include a Do-Not-Track ('DNT') setting. Because there is no uniform standard, we do not currently respond to DNT signals.

11. UPDATES TO THIS NOTICE

We will update this notice as necessary to stay compliant with UK laws. Any updates will be indicated by a revised date at the top of the policy page.

12. CONTACT US

If you have questions about this privacy policy, please contact us at info@windowfitters.uk or write to us at:

13. HOW CAN YOU REVIEW, UPDATE, OR DELETE YOUR DATA?

You have the right to request access to the personal information we collect, update it, or request deletion. To do so, please email your request to info@windowfitters.uk, and our team will handle your request promptly.